Account details
The email from checkout, plus your name if you type it — how login details and receipts reach you.
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Privacy Policy — how we collect and protect your data
What IPTV Resale collects when you visit, request a free trial or buy a subscription, why we need it and how you control it.
- Last updated October 2026
- We never sell your data
- No card numbers stored here
What we collectOnly what the service needsWhy
Email addressLogin details and receiptsAccount
Order recordPlan, amount, transaction referenceBilling
Support messagesOnly chats you start with usHelp
What we hold
Information we collect, and why we need it
Order and billing records
Plan, price, date and a payment reference, needed to activate, renew or refund.
Support conversations
Messages you send through the contact page, live chat or email, plus screenshots.
Technical and usage data
IP address, browser, device and player app, plus aggregated views of which installation tutorials help.
What we never ask for: your full card number, home address or special-category data such as health information. If someone claiming to be us asks, verify it through support first.
How it is used
Every use has a purpose
- Deliver the service — send credentials, activate the line, renew and answer billing questions.
- Provide support — diagnose problems with your device, player and connection, then follow up until closed.
- Handle money — take payment through our provider and, where the refund policy applies, refund it.
- Stay secure — detect abuse, block fraud and stop a login being shared.
- Meet obligations — keep the accounting records tax and consumer rules require.
No automated decisions affect your access, and we never sell, rent or trade personal data.
Cookies and payments
Cookies, analytics and card data
Cookies are small text files stored in your browser. This site uses a functional set only: a caching cookie so pages load fast, security cookies that protect forms and preference cookies for simple choices. Logging in uses a session cookie that expires on logout.
Traffic is measured in aggregate — page views, country and which pages lead to a purchase. Those reports never identify you by name and are not used for advertising; there are no retargeting pixels or ad networks here.
Your choice: every browser lets you block or delete cookies. Blocking the functional ones may break checkout or forms, but you are free to do it.
Payments and card data
Payments run through a third-party payment provider’s checkout. Card and wallet details are entered there, never stored on this website and never seen by support staff. We receive confirmation of payment plus the limited billing details needed to match it to your account.
If a payment fails the provider tells us only that it failed and roughly why — “card declined”, for example — and we pass that on so you can retry. Refund timing is in the refund policy.
Retention
How long we keep your data
| Type of data | How long we keep it | Why |
|---|---|---|
| Email and account details | While the subscription is active, then a short wind-down period | Login, renewals, receipts |
| Order and payment records | As long as accounting and tax rules require | Bookkeeping, refunds, disputes |
| Support conversations | While the issue is open, then a reference period | Continuity if you write again |
| Trial requests | Briefly, to prevent duplicate trials | Fair use of the free trial |
| Aggregated analytics | Short term, never tied to a named person | Performance reporting |
Your rights
Control over your own data
Wherever you live, the same straightforward rules apply to any request about your information.
- Access — ask what we hold and get a copy.
- Correction — fix a wrong name, email or billing detail.
- Deletion — erase your account and support history, except records we must keep.
- Portability — get your account and order data in a readable file.
- Objection — stop us using your data for a purpose such as analytics.
Message us through the contact page from the subscription’s email address, marked as a privacy request. We aim to answer within 30 days and never charge.
Customer records are limited to the staff who need them and the platform is kept updated; a breach that put your data at risk would be reported to affected customers. The service is sold to adults, so if a minor created a subscription, contact us and we will close it.
FAQ
Privacy questions, answered
Does IPTV Resale sell my personal data?
No. We do not sell your data or share it for anyone else’s marketing. It goes only to the providers that run the subscription.
What payment information does IPTV Resale store?
Card details stay on the payment provider’s checkout and are never stored here. We keep the order record — name, email, plan, amount and reference — to activate, renew or refund.
Can I ask for my data to be deleted?
Yes. Message us through the contact page and we delete your account and support history, unless an order record must be kept for accounting. Deletions are confirmed by email.
Do you use advertising cookies?
No. Cookies here are functional: they keep pages fast, forms secure and remember preferences. There is no retargeting or ad network on this site.
Trust, in writing
Changes to this policy, and how to reach us
If our practices change we update this page and the date at the top; material changes are emailed to subscribers. For a data request or billing question, the 24/7 support team answers in minutes.
Read next: terms of service · refund policy · IPTV FAQ · free IPTV trial