It is your first subscription
It covers the first order on a new account, where you are still finding out whether the service fits.
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Refund Policy — the 7-day money-back guarantee
Try the full service for a week. If it is not right for your devices or connection, ask within seven days of activation and we refund your first subscription.
- 7 days from activation
- First subscription covered
- Same payment method refunded
The guaranteeHow it worksDetail
Window7 days from first activationDays
CoversFirst subscription on a new account1 order
RequestOne message to 24/7 supportChat
Payment backOriginal method, once approvedRefund
The basics
What the guarantee actually covers
Every new subscription bought directly from IPTV Resale is covered for seven days from activation. The window exists so you can test what matters on your own setup: live channels, 4K feeds, the EPG and the player you already use.
If it does not perform on your devices or connection, you get your money back — no proof of fault and no essay required, just a short message.
The guarantee runs from activation, not from the moment you pay, and covers the subscription you bought rather than extras added later.
Eligibility
Who qualifies for a refund
You are covered when all four of these are true.
You are inside 7 days
The request must arrive within seven days of activation. Day one starts when your credentials are delivered.
The order was bought from us
Orders bought directly through our checkout are covered; access from a third-party reseller follows that reseller’s terms.
No chargeback is open
Ask support first. A bank dispute freezes the account while it is investigated, blocking the refund route.
Already used the free trial? That is fine — the 24-hour free IPTV trial does not affect your right to claim the guarantee on a paid subscription.
How to claim
Requesting a refund in three steps
Message support
Use the contact page; live chat is fastest. Say you are claiming the 7-day guarantee.
Name the order
Give the subscription email and the order reference or payment date — enough to find the order.
Get confirmation
Support decides in the same conversation, then issues the refund to your original payment method.
Processing
How long the money takes to return
We release the refund as soon as it is approved; your bank or payment provider controls the final step.
| Stage | Typical time | What happens |
|---|---|---|
| Decision on your request | Same conversation | Support approves or explains why the request is outside the policy |
| Refund released | Immediately after approval | Sent back to the provider that took the original payment |
| Money back on your statement | Usually 5–10 business days | Your bank or payment provider controls this final step |
If a refund has not appeared after ten business days, send support the approval message and we will trace it with the payment provider.
What is not covered
A short, honest list — so nobody is surprised later:
- Requests after the seven-day window.
- Renewals and extra connections bought after the first term.
- Reseller panel credits, which follow the reseller terms.
- Accounts closed for breaching the terms of service — public credential sharing, for example.
- Subscriptions bought from a third-party reseller, not directly from us.
Fair use of the guarantee
The guarantee is a test window, not a way to watch one big event free and reclaim the money. Accounts that repeatedly subscribe, watch a weekend and ask for a refund can be declined.
If a genuine fault on our side kept you off the service for a long stretch, tell support even after seven days — those cases are reviewed individually, as the terms of service describe.
FAQ
Refund questions, answered
How long do I have to ask for a refund?
Seven days from activation of your first subscription. Requests inside that window are covered; after it the term runs to its end. If a fault on our side stopped you watching for a long stretch, tell support — those cases are reviewed individually.
How do I request a refund?
Message support through the contact page with the subscription email and order reference. Say you are claiming the 7-day guarantee; there is no form, and support confirms in the same conversation.
How long does the refund take to arrive?
We issue it to the original payment method as soon as it is approved. Most refunds reach the original card within 5–10 business days, depending on the bank.
Does the guarantee cover renewals?
The 7-day guarantee covers the first subscription on a new account. Renewals, later extra connections and reseller credits are not covered, because the service has already been tested.
Can I get a refund after a chargeback?
Talk to support before filing one. A refund through support is usually settled in one conversation, while a chargeback freezes the account and can take weeks to resolve.
No risk in trying
Test it for a week — keep it only if it performs
Instant activation, 40,000+ channels in up to 4K and 24/7 support from $7.50/month, with seven days to change your mind. One message is all it takes.
Read next: terms of service · privacy policy · free IPTV trial · IPTV 5 connections